Refund and Returns Policy

1. General Policy

We strive to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a return or refund subject to the conditions below.

2. Eligibility for Returns

Products are eligible for return if:

  • Request is made within 7 days from delivery
  • Item is unused, undamaged, and in original packaging
  • Proof of purchase is provided

3. Non-Returnable Items

The following items are not eligible:

  • Software licenses or digital products once activated
  • Clearance or promotional items
  • Customized or special-order products

4. Defective or Incorrect Items

If you receive a defective or incorrect product:

  • Notify us within 48 hours of delivery
  • Provide photo/video evidence
  • We will arrange replacement or refund at no additional cost

5. Return Process

  1. Contact our support team
  2. Receive return authorization
  3. Ship the item back (customer responsible unless defective)
  4. Inspection and approval

6. Refund Process

  • Approved refunds will be processed within 7–14 business days
  • Refunds will be issued via the original payment method

7. Late or Missing Refunds

If you have not received your refund:

  • Check with your bank/payment provider
  • Contact us for assistance

8. Exchange Policy

We only replace items if defective or damaged. Exchanges are subject to stock availability.

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