Privacy Policy

1. Introduction

ALTOS DIGITAL TECHNOLOGY SDN. BHD. (“we”, “our”, “us”) is committed to safeguarding the privacy of our customers, website visitors, and business partners. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with applicable laws and regulations.

By accessing or using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Personal Identification Information

  • Full name
  • Contact number
  • Email address
  • Billing and shipping address

2.2 Transaction Information

  • Purchase history
  • Payment details (processed securely via third-party payment providers)
  • Order preferences

2.3 Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Cookies and usage data

3. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill orders
  • To communicate with you regarding your purchases or inquiries
  • To provide customer support and after-sales services
  • To improve our website functionality and user experience
  • To send promotional offers (only with your consent)
  • To comply with legal obligations

4. Disclosure of Information

We do not sell your personal data. However, we may share your information with:

  • Payment gateways and financial institutions
  • Logistics and delivery partners
  • IT service providers and system administrators
  • Government authorities if required by law

All third parties are obligated to protect your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against:

  • Unauthorized access
  • Data breaches
  • Loss or misuse

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary for:

  • Business operations
  • Legal compliance
  • Dispute resolution

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion (subject to legal limitations)
  • Withdraw consent for marketing communications

8. Cookies Policy

Our website uses cookies to enhance user experience. You may choose to disable cookies via your browser settings, but this may affect website functionality.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

10. Contact Us

For privacy-related inquiries, please contact:
Email: altos_digitaltechnology@outlook.com
Phone: (+60)11-20897221

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